Privacy Policy for Dignified Support
Effective Date: 20 August 2024
Last Updated: 20 August 2024
At Dignified Support, we are committed to protecting the privacy and security of our clients’ personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, and disclose personal information through our website, dignifiedsupport.com, and our services.
1. Collection of Personal Information
We may collect personal information from you when you visit our website or engage with our services. The types of personal information we may collect include:
- Name
- Contact details (phone number, email address, postal address)
- Date of birth
- NDIS plan details and requirements
- Payment information
We may also collect non-personally identifiable information, such as your browser type, IP address, and website usage data.
2. Use of Personal Information
We use your personal information to:
- Provide you with NDIS services and support
- Communicate with you regarding your care plan and our services
- Respond to enquiries or provide information about our services
- Process payments and manage accounts
- Improve our website and services
- Comply with legal and regulatory obligations
We will not use your personal information for any purpose other than that for which it was collected unless we have your consent or are required by law to do so.
3. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees and contractors who require access to provide services
- Third-party service providers who assist us in delivering our services, such as IT and payment processing providers
- Government agencies, such as the National Disability Insurance Agency (NDIA), as required by law or for service delivery
- Other third parties if we are required or authorised to do so by law
We take reasonable steps to ensure that third parties respect your privacy and handle your personal information in accordance with this Privacy Policy.
4. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. We use physical, electronic, and administrative safeguards to protect your information.
However, please note that no data transmission over the internet is completely secure, and we cannot guarantee the security of your personal information transmitted online.
5. Access and Correction of Personal Information
You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. To make such a request, please contact us using the details below.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device that help us provide a personalised experience. You can manage or disable cookies through your browser settings, though this may affect the functionality of the website.
7. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review our Privacy Policy regularly.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:
Email: admin@dignifiedsupport.com
Phone: 0497 848 788
